To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference.

What you will do

• Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
• Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
• Assists in coordination of incoming patient transfer requests with receiving facility and physicians
• Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
• Delivering exceptional customer service while facilitating communication across multiple disciplines
• Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
• Responsible for promoting a Best Place to Work Culture and positive and professional work environment
• Actively participates in the development and implementation of performance/quality improvement