Hyland is looking for an experienced DocuSign CLM solution engineer to join our Information Systems Application Delivery team. In this position, you will be responsible for designing and building solutions within Hyland's DocuSign CLM platform with a focus on configuring workflows, document generation, templates and other aspects of the platform to optimize our contract management lifecycle. Qualified candidates will be knowledgeable in DocuSign CLM administration, declarative and programmatic customizations, have experience with integrations to other applications, and will thrive on building problem solving solutions for our business partners. Our contract management lifecycle is closely integrated with Salesforce including CPQ for the quoting process. Experience working between both applications is desirable. If you are looking for a robust team to work with while powering key business processes within Hyland, you will want to check this opportunity out.

Design, prototype, build and configure complex solutions according to best practices to meet business needs based on feedback from stakeholders and SMEs.
• Focus on DocuSign CLM and Salesforce CPQ related enhancements for our Contract Management Lifecycle and Quote, Order and Renewal Processes.
• Translate business and technical requirements into working solutions for yourself and other team members.
• Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team.
• Transition key information to application support team to ensure continued successful support of internal business customer.
• Test business applications and ensure performance is optimal and resolve any issues; advise business on testing practices.
• Assist with estimating work effort involved in developing and configuring solutions.
• Provide accurate and timely communication to leadership and business stakeholders including status updates, anticipated delays and blockers.
• Identify impacts and develop migration plans for complex business solutions and applications.
• Identify, review and evaluate team identified enhancements to product functionality; escalate appropriate enhancement requests to evolve software
• Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects.
• Make recommendations for internal process improvements based on an understanding of business, application and development tasks.
• Mentor, coach, train and provide feedback to other team members including peer review feedback.
• Safeguard the security, integrity and confidentiality of the company's internal systems and data.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy.

• Experience administering DocuSign CLM including groups, templates, clauses and folders
• Experience building DocuSign CLM workflows
• Experience administering Salesforce, including CPQ is beneficial but not required
• Experience working the agile software development methodology.
• Significant experience in implementing integrations with other business applications.
• Significant experience configuring and implementing a technical solution
• Significant experience with assigned business applications
• Experience in business analysis and documenting functional requirements
• Able to thrive in a fast paced, deadline driven environment
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Strong at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
• Strong collaboration skills, applied successfully within team as well as with other areas
• Able to effectively manage a consistent customer-oriented project workload; effectively communicates project delays to management team and proactively seeks additional customer project work
• Up to 5% travel time required
• Bachelor's degree
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

• Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $113,000-$129,000 and eligible for bonus and benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.